77joya Privacy Policy

77joya operates the online casino and sports betting platform accessible at https://77joya.onl. In this Privacy Policy, references to "77joya", "we", "us", or "our" refer to the operator of that platform. References to "you" or "your" refer to any individual who visits, registers , uses, or interacts with the 77joya platform in any capacity.

77joya is committed to handling your personal data responsibly, transparently, and securely. This policy sets out the legal basis on which we process your data, the purposes for which it is used, and the safeguards we have put in place to protect it.

If you have any questions about this Privacy Policy or how your data is handled, you may contact us at any time. Our support team is reachable at [email protected].

77joya collects personal data from you in the following ways: directly from information you provide during registration and account management, automatically as you use the platform, and from third-party payment processors in connection with your deposit and withdrawal transactions.

The categories of personal data we collect are summarised below:

We do not collect sensitive categories of personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health information unless required to do so by a specific legal obligation. We do not collect payment card numbers, bank account numbers, or bKash/Nagad/Rocket PINs — your mobile wallet credentials are entered directly into your mobile banking app and are never transmitted to 77joya's servers.

77joya processes your personal data only for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purposes described below:

• Account creation and management: To register your account, verify your identity, and maintain your player profile on the 77joya platform.
• Transaction processing: To facilitate deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain accurate financial records of all transactions.
• Platform security and fraud prevention: To detect and investigate suspicious activity, prevent fraud, money laundering, and underage gambling, and to enforce our Terms & Conditions.
• Legal compliance: To comply with applicable laws, respond to lawful requests from authorities, and fulfil our record-keeping obligations.
• Customer support: To respond to your enquiries, resolve disputes, and provide assistance via our support channels.
• Service improvement: To analyse platform usage patterns, improve game performance, and enhance the overall user experience for Bangladeshi players.
• Responsible gaming: To monitor betting behaviour for indicators of problem gambling and to apply account controls such as deposit limits and self-exclusion where requested or required.
• Marketing communications: To send you relevant promotional offers, subject to your communication preferences. You may opt out of marketing messages at any time by contacting support.

77joya does not use automated decision-making processes that produce legally significant outcomes without human review. Where automated systems flag an account for review (for example, due to unusual betting patterns), a member of our team will assess the situation before any consequential action is taken.

Every instance of personal data processing carried out by 77joya rests on at least one of the following legal bases:

• Contractual necessity: Processing is required to deliver the services you have registered for, including account management, payment processing, and game access.
• Legal obligation: Processing is required to comply with applicable laws, including anti-money laundering regulations and fraud prevention requirements.
• Legitimate interests: Processing serves 77joya's legitimate business interests — such as platform security, fraud detection, and service analytics — provided those interests are not overridden by your fundamental rights and freedoms.
• Consent: Where we rely on your consent (for example, for marketing communications), you may withdraw that consent at any time by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

77joya processes deposits and withdrawals exclusively via bKash, Nagad, and Rocket (Dutch-Bangla Bank). All monetary amounts are denominated in Bangladeshi Taka (৳). When you initiate a deposit, you are redirected to your mobile banking application to authorise the payment. 77joya does not collect, store, or transmit your mobile wallet PIN or password at any point in this process.

Financial transaction data — including your wallet number, transaction reference ID, and the amount transferred — is received by 77joya solely for the purpose of crediting your account balance and maintaining accurate transaction records. This data is retained for the period required by applicable financial record-keeping obligations.

Withdrawals are processed only to the mobile wallet account registered to the verified identity on your 77joya account. Third-party withdrawals are strictly prohibited. 77joya may request additional verification documents before processing withdrawal requests above certain thresholds.

77joya uses cookies and similar browser storage technologies to operate and improve the platform. A cookie is a small text file placed on your device when you visit a website. The cookies used by 77joya fall into the following categories:

• Strictly necessary cookies: These are essential for the platform to function. They manage your login session, remember your language and currency preferences, and maintain your active game state. These cookies cannot be disabled without breaking core platform functionality.
• Analytics cookies: These help us understand how players interact with the platform — for example, which games are most popular, how long sessions last, and where players encounter difficulties. This data is aggregated and anonymised and is used solely for internal improvement purposes.
• Security cookies: These assist in detecting fraudulent sessions, bot activity, and account takeover attempts. They are an integral part of 77joya's platform security infrastructure.

77joya does not use third-party behavioural advertising cookies, social media tracking pixels, or any other tracking technology designed to follow your activity across websites other than 77joya.onl. Most mobile browsers allow you to manage cookie settings through the device's browser preferences. Please note that disabling strictly necessary cookies may prevent certain parts of the platform from functioning correctly.

77joya does not sell, rent, or trade your personal data to any third party. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection obligations:

• Payment processors: bKash, Nagad, and Rocket receive the minimum transaction data required to process your deposits and withdrawals. These providers operate under their own terms and privacy policies.
• Game content providers: Third-party studios such as Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi receive anonymised session identifiers necessary to deliver game content. They do not receive your full identity or payment data.
• Fraud prevention and security services: We may share technical and identity data with specialist fraud prevention providers to protect the platform and its users from financial crime.
• Legal and regulatory authorities: We will disclose personal data to law enforcement, courts, or regulatory bodies where required to do so by applicable law or a valid legal order. We will notify you of such disclosure where we are lawfully permitted to do so.
• Professional advisers: Our lawyers, auditors, and accountants may access limited personal data in the course of providing professional services to 77joya, subject to strict confidentiality obligations.

Any third party that receives personal data from 77joya is contractually required to process it only for the specified purpose, to maintain appropriate security standards, and not to further share it without authorisation.

77joya retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or operational obligations. The general retention periods applicable to different categories of data are as follows:

• Account and identity data: Retained for the duration of your account plus a minimum of five years following account closure, to meet anti-money laundering record-keeping requirements.
• Financial transaction data: Retained for a minimum of five years from the date of the transaction, in line with financial regulatory standards.
• Usage and gameplay data: Retained for up to three years from the date of generation for analytics and responsible gaming monitoring purposes.
• Support communications: Retained for up to two years from the date of last interaction, to allow reference in ongoing or future dispute resolution.
• Security and technical logs: Retained for up to 12 months, after which they are automatically deleted unless required for an ongoing investigation.

When your personal data is no longer required, it is securely deleted or anonymised in a manner that prevents reconstruction of your identity. Anonymised aggregated data (which cannot identify you as an individual) may be retained indefinitely for statistical analysis and platform improvement.

77joya implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Key measures include:

• SSL/TLS encryption: All data transmitted between your device and the 77joya platform is encrypted in transit using industry-standard SSL/TLS protocols.
• Access controls: Personal data is accessible only to 77joya staff who need it to perform their job functions, subject to role-based access permissions and audit logging.
• Password security: Account passwords are stored in hashed form. Plain-text passwords are never stored on 77joya's servers.
• Intrusion detection: 77joya's infrastructure is monitored continuously for signs of unauthorised access, unusual traffic patterns, and potential security incidents.
• Vendor security standards: Third-party service providers that handle personal data on our behalf are assessed for security compliance before engagement and are subject to contractual data protection obligations.

Despite these measures, no online platform can guarantee absolute security. If you become aware of any vulnerability or suspected breach relating to your 77joya account, please notify us immediately at [email protected]. In the event of a data breach that poses a risk to your rights and freedoms, 77joya will notify affected individuals without undue delay.

You have the following rights in relation to your personal data held by 77joya. To exercise any of these rights, please contact us at [email protected] with a clear description of your request. We will respond within 30 days of receiving a valid request.

• Right of access: You may request a copy of all personal data we hold about you, together with information about how it is used and with whom it is shared.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data held on your account.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to restrict processing: You may request that we limit the use of your personal data in certain circumstances, for example while a dispute about accuracy is being resolved.
• Right to data portability: Where processing is based on your consent or a contract, you may request that we provide your personal data in a structured, commonly used, machine-readable format.
• Right to object: You may object to processing based on legitimate interests at any time. We will cease processing unless we can demonstrate compelling legitimate grounds that override your rights.
• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

Please note that some rights may be limited where 77joya is required to retain or process your data to comply with a legal obligation (for example, anti-money laundering record-keeping requirements). Where a right cannot be fulfilled in full, we will explain the reason in our response.

77joya is strictly an adults-only platform. No individual under the age of 21 is permitted to register, access, or use any service on the 77joya platform. We do not knowingly collect personal data from individuals under 21 years of age.

If we become aware that personal data has been collected from a user who is under 21, we will take immediate steps to close the account, delete the associated data, and — if relevant — refund any deposits made, subject to verification. If you believe that a minor has registered on the platform using false information, please notify us immediately at [email protected].

Parents and guardians are encouraged to use parental control software to restrict access to online gambling platforms for minors in their household. For guidance on responsible gaming for adults, visit our Responsible Gaming page.

77joya reserves the right to update or amend this Privacy Policy at any time. When we make material changes, the revised policy will be published on this page with an updated "Last Updated" date. Where changes significantly affect how your personal data is processed, we will endeavour to notify registered users via their registered contact details.

Your continued use of the 77joya platform following the publication of a revised Privacy Policy constitutes your acceptance of those changes. We recommend that you review this page periodically to stay informed of how your data is being protected.

If you have questions about any change to this policy, or if you wish to discuss how a change affects your rights, please contact our support team at [email protected] before continuing to use the platform.